Information We Collect
At NeoFlow Connect, we collect information that helps us provide better financial analysis services and educational resources. Here's what we gather and why:
Personal Information You Provide
- Contact details (name, email address, phone number) when you register for our services
- Professional information (job title, company, industry) to customize your learning experience
- Payment information processed securely through our payment processors
- Communication preferences and feedback you share with us
- Course progress and assessment data to track your educational journey
Information Collected Automatically
- Device and browser information (IP address, browser type, operating system)
- Usage patterns (pages visited, time spent, features used)
- Location data (general geographic location based on IP address)
- Technical data to improve website performance and user experience
Thailand Data Protection Notice: In compliance with Thailand's Personal Data Protection Act (PDPA), we obtain your explicit consent before collecting sensitive personal information and provide you with full control over your data.
How We Use Your Data
Your information helps us deliver personalized financial education and maintain high service quality. We use your data for these specific purposes:
Service Delivery & Communication
- Providing access to our corporate finance courses and analytical tools
- Sending important updates about your courses, account, or policy changes
- Responding to your questions and providing customer support
- Customizing content recommendations based on your interests and progress
Educational Enhancement
- Tracking your learning progress to suggest relevant materials
- Analyzing usage patterns to improve course content and platform functionality
- Creating anonymized reports on educational effectiveness
- Developing new features that benefit our learning community
Business Operations
- Processing payments and managing subscription services
- Preventing fraud and ensuring platform security
- Complying with legal obligations and regulatory requirements
- Conducting research to enhance our educational offerings
Data Sharing & Disclosure
We never sell your personal information. We only share data when necessary to provide our services or comply with legal requirements:
Service Providers
We work with trusted partners who help us operate our platform:
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage and platform operation
- Email service providers for course communications
- Analytics services to understand user engagement and improve our platform
Legal Requirements
We may disclose information when required by law or to protect our rights:
- Compliance with court orders, subpoenas, or legal processes
- Protection against fraud, security threats, or illegal activities
- Enforcement of our terms of service or user agreements
- Cooperation with law enforcement or regulatory investigations
Important: All third-party partners are contractually bound to protect your data and use it only for the specific services they provide to us.
Your Privacy Rights
You have significant control over your personal information. Here are your rights and how to exercise them:
Access & Correction
- Request a copy of all personal data we hold about you
- Update or correct inaccurate information in your account
- Receive your data in a portable format if you wish to transfer it
Control & Deletion
- Withdraw consent for data processing at any time
- Request deletion of your personal information (subject to legal requirements)
- Restrict or object to certain types of data processing
- Opt out of marketing communications while maintaining course access
How to Exercise Your Rights
To make any of these requests:
- Email us at contact@neoflowconnect.com with your specific request
- Include your full name and email address for verification
- We'll respond within 30 days (or as required by applicable law)
- Some requests may require identity verification for security purposes
Security Measures
Protecting your data is our top priority. We implement multiple layers of security:
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Advanced firewall protection and intrusion detection systems
- Regular security audits and vulnerability assessments
- Secure data backup systems with encrypted storage
Access Controls
- Multi-factor authentication for administrative access
- Role-based access controls limiting data access to authorized personnel
- Regular review and updates of access permissions
- Comprehensive employee training on data protection practices
Incident Response
If a data breach occurs, we will:
- Immediately investigate and contain any security incident
- Notify affected users within 72 hours when legally required
- Work with relevant authorities and security experts
- Provide clear information about what happened and steps you should take
Data Retention Policy
We keep your information only as long as necessary for providing our services and meeting legal obligations:
Account Information
- Active account data retained while your subscription remains active
- Course progress and certificates maintained for 7 years after completion
- Inactive accounts archived after 24 months without login activity
- Payment records kept for 7 years to comply with financial regulations
Communication Records
- Support communications retained for 3 years for quality assurance
- Marketing preferences maintained until you withdraw consent
- Technical logs and usage data typically purged after 18 months
Deletion Request: You can request immediate deletion of your data at any time. We'll honor this request within 30 days, except for information we're legally required to retain.
International Data Transfers
As we serve clients globally, some data processing may occur outside Thailand. Here's how we ensure your data remains protected:
Transfer Safeguards
- All international transfers use approved data protection mechanisms
- Partners must demonstrate equivalent levels of data protection
- Standard contractual clauses govern all cross-border data sharing
- Regular audits ensure ongoing compliance with international standards
Data Locations
Your data may be processed in:
- Thailand (primary data center)
- Singapore (backup and redundancy systems)
- European Union (certain analytics and security services)
- United States (select cloud services with Privacy Shield compliance)
Third-Party Services
Our platform integrates with carefully selected third-party services to enhance your experience:
Educational Partners
- Content providers for specialized financial analysis tools
- Certification bodies for professional accreditation
- Industry databases for real-time market data
Technical Services
- Video hosting for course content delivery
- Customer support chat systems
- Performance monitoring and optimization tools
- Security scanning and threat detection services
Each third-party service is bound by strict data protection agreements and undergoes regular security assessments.
Policy Updates & Changes
We may update this privacy policy to reflect changes in our practices or legal requirements:
Notification Process
- Email notification sent to all active users for significant changes
- Website banner announcing policy updates
- 30-day notice period before substantial changes take effect
- Updated version date clearly displayed at the top of this policy
Your Options
- Review changes and decide whether to continue using our services
- Contact us with questions about how changes affect you
- Request account deletion if you disagree with updated terms
- Update your privacy preferences to reflect your current wishes